Returns

All sales are final. We do not accept returns or exchanges.

In the event that an item received is defective or incorrect, you must notify us via the return form below within 7 days of delivery. Please upload images that clearly show the defect or incorrect item, along with as much information as possible. All returned items must be unworn, unwashed, undecorated, and in original condition. If your return or exchange is approved, it must be shipped to PFD Blanks within 7 days. Any return after 7 days will be sent back to the customer at their own expense. We will not accept a return that was not approved by our team. 

We will notify you once we’ve received and inspected your return, and let you know if the exchange or refund was approved or declined. If approved, we will ship your replacement or you’ll be automatically refunded on your original payment method within 10 business days. Please remember, it can take some time for your bank or credit card company to process and post the refund.

Customers are responsible for the cost of returning goods to PFD Blanks for returns or exchanges. However, we will cover the cost of sending out the replacement. We are not responsible for any loss or damage during return shipment. You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return if shipped without signature confirmation.

Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabelled or decorated is non-returnable. For this reason, we highly recommend that you check all orders rather than having them directly sent to your decorator.

Please make sure you check that your invoice is correct before embellishing. If you are shipping orders directly to your decorator, ensure that they check the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is embellished and it is within the 7 day return window, we can fix it but once the goods are embellished we cannot exchange the goods.

If any missing item(s) from your order is out of stock, we will gladly issue a refund for the affected item(s).

For further assistance with a return or exchange, please contact info@pfd-blanks.com.